Privacy and cookies policy

1.1We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.1We will ask you to consent to our use of cookies in accordance with the terms of this policy when you log into our website.
2.Collecting personal information
2.1We may collect, store and use the following kinds of personal information:
(a)information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b)information that you (or your appointed representative) provides to us when registering with our website (including your name, email address and telephone numbers);
(c)information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including email address);
(d)information relating to any purchases you make of our goods (including your name, payment address, telephone numbers, email address);
(e)information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication);
(f)any other personal information that you choose to send to us.
2.2Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3.Using personal information
3.1Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2We may use your personal information to:
(a)administer our website and business;
(b)personalise our website for you;
(c)enable your use of the services available on our website;
(d)send statements, invoices and payment reminders to you, and collect payments from you;
(e)send you non-marketing commercial communications;
(f)send you email notifications that you have specifically requested;
(g)send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(h)send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i)provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(j)deal with enquiries and complaints made by or about you relating to our website;
(k)keep our website secure and prevent fraud;
(l)verify compliance with the terms and conditions governing the use of our website.
3.3If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4.Disclosing personal information
4.1We may disclose your personal information to any of our employees or officers insofar as reasonably necessary for the purposes set out in this policy.
4.2We may disclose your personal information:
(a)to the extent that we are required to do so by law;
(b)in connection with any ongoing or prospective legal proceedings;
(c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d)to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
4.3Except as provided in this policy, we will not provide your personal information to third parties.
5.International data transfers
5.1Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. To aid you in your decision making our service is currently provided by Microsoft Azure North Europe situated in Dublin, Ireland. This information may transferred between there and London, UK.
5.2Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.3You expressly agree to the transfers of personal information described in this Section 5.
6.Retaining personal information
6.1This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a)Closed subscription will be deleted after 6 months of closure, all users, teams, projects, tasks and files will be deleted.
6.4Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a)to the extent that we are required to do so by law;
(b)if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7.Security of personal information
7.1We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3All electronic financial transactions entered into through our website will be protected by encryption technology (for your information your card details are not stored by us).
7.4You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5Not withstanding 7.4 we do use https on ALL our web pages to provide end-to-end excryption.
7.6You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
8.1We may update this policy from time to time by publishing a new version on our website.
8.2You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3We may notify you of changes to this policy by email or through the private messaging system on our website.
9.Your rights
9.1You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a)the payment of a fee (currently fixed at GBP 10); and
(b)the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank).
9.2We may withhold personal information that you request to the extent permitted by law.
9.3You may instruct us at any time not to process your personal information for marketing purposes.
9.4In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10.Third party websites
10.1Our website includes hyperlinks to, and details of, third party websites.
10.2We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11.Updating information
11.1Please let us know if the personal information that we hold about you needs to be corrected or updated.
12.About cookies
12.1A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.4Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
13.Our cookies
13.1We use both session and persistent cookies on our website.
13.2By logging in and/or navigating this website you consent to us using cookies.
13.3We do not sell any cookies obtained on this website.
13.4We do not use our cookies or any third party cookies on this website to track you across other sites or advertise to you.
13.5The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a)we use ASPXAUTH on our website to store your login details so you don’t have to login to each page;
(b)we use ASP.NET_SessionId on our website to store information temporarily to help you navigate through it;
(c)we use PLANRUNNER_LastAlert on our website to store that you have read the alerts we send you;
(d)we use google cookies to detect robots and unauthorised users of the site to protect your data.
(d)we use PLANRUNNER_GDPR_Necessary to store that you have seen our cookie messsage.
14.Blocking cookies
14.1Most browsers allow you to refuse to accept cookies; for example:
(a)in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b)in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c)in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
14.2Blocking all cookies will have a negative impact upon the usability of many websites.
14.3If you block cookies, you will not be able to use all the features on our website.
15.Deleting cookies
15.1You can delete cookies already stored on your computer; for example:
(a)in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(b)in Chrome (version 110), you can delete all cookies by accessing the 'kebab' (three vertical dots) menu on the right and click "Settings", next select "Privacy and Security" then "Clear browsing data". Ensure "Cookies and other site data" is selected and unselect the others if you don't want to clear them then press the "Clear data" button.
15.2Deleting cookies will have a negative impact on the usability of many websites.
16.Data protection registration
16.1We are registered as a data controller with the UK Information Commissioner's Office.
16.2Our data protection registration number is ZA141733.
17.Our details
17.1This website is owned and operated by XenTek Limited.
17.2We are registered in England and Wales under registration number 08627665, and our registered office is at 320 Firecrest Court, Centre Park, Warrington, Cheshire, WA1 1RG, United Kingdom.
17.3You can contact us by writing to the business address given above, by email to or by telephone on 07739 549731.

If you require clarification or further information please contact